Frequently Asked Questions

A.If you shop a full or semi frame with single vision lenses, it will take 3-5 working days upon your order is placed to manufacture and 2-3 days to arrive at your door (excluding Saturdays, Sundays and Bank holidays);
If you shop frames with bifocal or varifocal lenses or rimless frames with prescription lenses, it will take up to 10 working days upon your order is placed to manufacture and 2-3 days to arrive at your door (excluding Saturdays, Sundays and Bank holidays).
Delays may be caused by unpredictable reasons but we will try our best to make your order arrive as soon as possible.

A. Our standard delivery (Royal Mail or Hermes depends on your delivery address) to anywhere in the UK is £3.95.

A. If you receive a damaged order, please Conatct Us immediately and our customer service will send you a Royal Mail Freepost tag which should be attached onto the package when you return the damaged glasses. Free return and full refund, or free exchange are offered.

A. As well as UK, we can deliver to over 20 countries , including: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Malta, New Zealand, Poland, Portugal, South Africa, Spain, Sweden, Switzerland, USA.

A. The international delivery usually takes 5-10 working days but it may vary by the specific destination and your order. We strive to guarantee all orders will be delivered within up to 28 working days.

A. If you need to return your order, please Conatct Us within 60 days upon receiving your order and our customer service. For more details about our return policy on both domestic and international orders, please refer to our Delivery & Returns guide.

A. Yes, you can return your unsatisfactory glasses for either full-refund or exchange. Free return is offered.

A. You may find that the frames might need a slight adjustment after you receive it. You can either take your glasses to a nearby local store to get fixed with a small charge or you can also contact us for help.

A. Currently we only accept PayPal but other payment methods are coming soon. You can find more information from Payment Security.

A. Currently, we do not accept HNS and Accor vouchers.

A. The confirmation page should load automatically on your screen, followed by a confirmation email after you paid for your order. If this doesn't happen, call our team on 020 3286 0668 .

A.If your payment is declined you will receive an error message on your screen. You need to double check your payment detail and try again. If the payment still can not go through, you have to contact your card provider.

A. We make all efforts to fulfill all orders; however, we cannot always guarantee the availability of Goods on the website. Where the Goods ordered by you are not available from stock you shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 7 Days. If we are unable to contact the customer, the Order will be canceled and a full refund will be issued. However, we regularly update our site.

A. All payments made via the Secure Sockets Layer are 100% secure. We choose the best e-commerce service in the industry to guarantee secure payment processing. You can find more information from Payment Security.

A.The benefits of registration include:

• Track your order
• Common on Customer Testimonials
• Save order history
• Create your favorites list and save shopping basket
• Get valuable information such like product release, special offer, etc
• Request a return

A. Login to "My Account", select your order number, and order status will be found.

A. Please double check you spelled your email address correctly. Please check the Bulk or Spam folders of your email inbox; depending on your spam blocking features the email might get filtered there by mistake.

A. Go to "My Account" clicks Forgot Password. Enter an email address you registered with, and we will send you your password to your email.

A. Please update your email address by going to My Account ->My Profile. Please note that you will not be able to update your email to an email address you used for another account on our site.

A. Please go to My Account ->My Profile and change any information you need.

A.Yes, you can. Just click the Login with Facebook button and answer some simple questions. We will use information from your Facebook profile in order to create OZEAL account.

A.Yes! We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. More details please see our Privacy Policy.

A.You can submit your prescription by three ways: enter directly, send to us later by email or use your saved prescriptions.

A. We are sorry that currently we do not accept faxing your prescription to Ozeal.

A. Unfortunately, you cannot. You must have a regular glasses prescription less than two years old in order to purchase glasses.

A. Sure, you can always contact our customer service if you feel you need our help.

A. Yes, in order to make your future shopping with ozealglasses.co.uk easier, your used prescriptions will be saved and displayed in your account. You can choose to delete your saved prescriptions any time you want from your account.

A.All of our frames are CE Trademarked and quality tested by our quality control department.

A. Yes, of course.

A.Yes, click the "Virtual Try-On" button on the right corner of the product page and you will be given instruction on how to upload your photo and (virtually) try on the frame.

A.Yes, you can.

A. Yes, we offer a collection featuring super-durable, extremely strong, hypoallergenic and lightweight titanium frames.

A.If your new glasses need adjustment, you can go to a nearby local store to get it fixed for a small fee or you can also send it back to us and we will fix it.

A. Currently, we provide Single Vision Reading, Single Vision Computer, Single Vision Distance, Bifocal and Varifocal.

A.Because they can:

• Enhanced and wider field of vision at all distances
• Less distortion at edges of lenses
• Easier to get used to for both first time wearers and existing varifocal wearers
• Full 60-day money back guarantee if you're not completely satisfied

A.Yes. Currently we provide High Index 1.56, 1.60, 1.67 and 1.74. High Index Lenses are much thinner and lighter than other glasses lens materials. We recommend any prescription stronger than +/-4.00 SPH to use high index lens, and we will always advise you if our professional team thinks you would benefit from a high index material. It wears more comfortable and improves the cosmetic look considerably.

A.Yes, we offer customized reading glasses.

A.Yes. We offer a wide variety of tints, available in a range of many colours. We also offer photochromic lenses which we called Transitions.

A.We provide almost all the lens coatings include anti-reflective coating, UV protective coating, scratch resistant coating and multi-coated lenses. And we provide 1.56 thin single vision lenses with FREE anti-Scratch lenses coating, and UV protection.